We all want to do so much for our clients and go that extra mile, but as the saying goes, “Give them your hand and they’ll bite off your arm!” We need rules and structures to create better efficiency and reduce frustration – which then is the best service that you can ultimately provide.
Those of you who have or are working from home will know the frustrations of after hours calls, expectations of being able to pop in at any time, asking to see you Sunday morning. Good customer service can also be about why you should say no to a client – you’ll be more organised, more relaxed and more in control.