When speaking to your clients, when setting the rules, when closing a sale…ASSUME, ASSUME, ASSUME!
The power of assumption works wonders to make all those awkward moments disappear by guiding your client into the options that suit you. Compare:
“Umm, do you mind if I ask if you’d like to book me for your wedding?” vs “Which package shall we book you in for?””Hi Sarah, I’m calling to tell you that your prints are ready and to see if you’re in a position to collect or if you’d like to go on layby?” vs “Hi Sarah, I’m calling to tell you that your prints are ready and to make a time for you to collect and pay your balance.”

The second sentence in each example allows you to take control and you’re more likely to get the answer you want!